FAQs

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–15 business days.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping times and costs may vary depending on the destination.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your delivery's progress.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact our support team within 7 days of delivery. Include photos of the item and packaging, and we'll work with you to resolve the issue as quickly as possible.

What is your return policy?

We offer a 30-day return policy on eligible items. To initiate a return, please contact our support team. Returned items must be unused and in their original condition and packaging.

Can I cancel or change my order?

We process orders quickly to ensure fast dispatch. If you need to make changes or cancel an order, please contact us as soon as possible. Once an order has been shipped, we may be unable to make changes.

How do I contact customer support?

You can reach our customer support team via our Contact Us page or by emailing support@movana.com. We aim to respond to all enquiries within 24–48 business hours.

Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers. We do not store your payment card details on our servers.

Will I receive updates about my order?

Yes. You'll receive email updates when your order is confirmed, dispatched, and delivered where tracking information is available.

Do your products come with a warranty?

If your product arrives faulty or develops a manufacturing defect within a reasonable period, please contact us and we'll review your claim in line with our warranty and return policies.

Are your products suitable for medical conditions?

Our products are designed to support comfort and mobility. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical concern, we recommend consulting a qualified healthcare professional.

What currency are prices displayed in?

Prices are displayed in your local currency where supported. Final pricing and any applicable taxes will be shown during checkout.

Will I have to pay customs or import fees?

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer where applicable.

What if my tracking hasn't updated?

Tracking information can sometimes take a few days to update after dispatch. If your tracking has not updated for more than 7 business days, please contact our support team and we'll investigate further.

Why choose Movana?

At Movana, our mission is simple: help people move more comfortably and confidently through everyday life. We carefully select products designed to support comfort, mobility, and wellbeing, backed by responsive customer support and a hassle-free shopping experience.